Service philosophy: Your satisfaction is our No. 1 concern.
Service orientation: We are targeted at providing high-quality service. Our operation should be of high quality and high efficiency, covering all relevant scopes and the whole flow, supported by the cooperation between in and out of the company. Our service should be standard, unique, perfect, cost-worthy.
Strategies of service: 1, 1, 3, 3, 4, 5, 6. That is:
A center: the customers! A guarantee: all for your satisfaction.
3 points as support: BEITE service culture, excellent service team, rapid reaction systerm
3 “first-class”: speed, skill, and attitude;
4 controls: Proportion of clients' satisfaction 3 86%; complaint rate ￡ 1%; rate of service punctuality 3 98%; rate of delivery mistakes: zero
5 considerate measures: carefulness, kind-heartedness, intentness, sincerity, and modesty; 5 best feelings of customers: Reassurance, gratification, comfort, warmth.
6 “ standard ” : appearance, language, behavior, clothes, equipment, and operation flow.